My 30 Terms & Conditions – Malaysia Platform Usage Policy

1my 30 General Terms of Use

Platform my 30 (my30.net) is an online entertainment service offering Sports Betting, Live Casino, slots, poker, virtual sports, and e-sports to eligible users in Malaysia. By accessing, registering for, or using any part of the my 30 platform, you acknowledge that you have read, understood, and agreed to be fully bound by these Terms & Conditions.

These Terms & Conditions constitute a legally binding agreement. my 30 reserves the right to amend, update, or add to these terms at any time without prior notice. The latest version is always available on this page with the date of last update indicated. Continued use of the my 30 platform following any amendment constitutes acceptance of the revised terms.

All my 30 services are for entertainment purposes only. my 30 is not liable for any financial decisions made based on the use of our platform. Please ensure you fully understand the risks involved before placing any bet.

2my 30 Member Eligibility

To be eligible to register and use the platform my 30, you must meet all of the following requirements at all times:

• Be at least 18 years old on the date of registration
• Be a Malaysian citizen or a legal permanent resident in Malaysia
• Have full legal capacity to enter into binding agreements
• Not currently on a self-exclusion list or any recognised gambling cessation programme
• Not registering on behalf of another person or at the direction of a third party
• Not acting as an agent or proxy for any other individual in the use of the my 30 platform

My 30 reserves the right to request identity verification at any time, including copies of identification documents, to ensure compliance with these eligibility requirements. Failure to provide the required documents within the stipulated timeframe may result in account suspension or closure.

3Registration & Account Management

Each individual is only permitted to hold one account my 30 at any one time. Holding multiple accounts is strictly prohibited and may result in the closure of all related accounts along with forfeiture of any balances and bonuses held within them.

During registration, you must provide accurate, complete, and current information, including your full name as shown on your identification card, a valid IC or passport number, an active email address, and a valid Malaysian phone number. Providing false or misleading information during registration is a serious violation that may result in immediate account closure.

You are solely responsible for keeping your my 30 account password and login credentials confidential. my 30 will not be held liable for any losses arising from unauthorised access to your account due to your own failure to safeguard your password. If you suspect any unauthorised access, contact the my 30 support team immediately.

4Deposits, Withdrawals & Financial Transactions

my 30 accepts the following supported payment methods for deposits and withdrawals by Malaysian members:

• Touch 'n Go eWallet
• DuitNow (instant transfer)
• GrabPay
• Boost
• ShopeePay
• FPX via Maybank2u
• FPX via CIMB Clicks

Minimum deposit is RM20 per transaction. The maximum deposit limit varies depending on your chosen payment method and account verification level. All deposits are credited to your my 30 account instantly upon confirmation from the payment provider.

The minimum withdrawal amount is RM50 per request. Withdrawal requests to e-wallets such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, and ShopeePay are typically processed within 5 to 15 minutes. Withdrawals via FPX to a bank account take between 15 and 60 minutes, depending on the respective bank's operating hours.

All withdrawals must be made to the same payment method used for the original deposit, for identity verification and fraud prevention purposes. my 30 reserves the right to request additional verification documents before processing any withdrawal request, particularly for amounts exceeding RM5,000.

5Bonuses, Promotions & VIP Programme

All bonuses and promotions offered by my 30 subject to the specific terms and conditions stated in each offer. Bonus terms include, but are not limited to, rollover requirements, validity periods, minimum and maximum bet limits, and restrictions on eligible game types.

The welcome bonus may only be claimed once per new member. Each individual, IP address, device, or payment method is only eligible for one welcome bonus claim. Attempting to claim the welcome bonus more than once using different accounts constitutes bonus abuse and will result in the closure of all accounts involved.

My 30 reserves the right to withdraw, modify, or terminate any bonus or promotion at any time without prior notice. Members who suspect promotion abuse by others are welcome to report it to the my 30 support team.

• Welcome bonus rollover requirements: 10x the bonus amount
• Welcome bonus validity period: 30 days from the credit date
• Maximum bet limit while meeting rollover requirements: RM200 per bet
• Weekly cashback: credited every Monday between 09:00–12:00 Malaysian time
• EPL parlay bonus: applies to parlays of a minimum of 4 matches with minimum odds of 1.50 per selection

6General Sports Betting Rules

All sports bets on the platform my 30 subject to the applicable general rules and sport-specific regulations. Odds displayed reflect the current odds at the time the bet is accepted — any odds change after a bet is confirmed will not affect that accepted bet.

Confirmed bets cannot be cancelled or amended except under specifically defined circumstances, including bets accepted at odds that contain a clear technical error or data error. my 30 reserves the right to void bets accepted due to technical errors and will refund the full bet amount to the relevant member's account.

For bets placed on Malaysia Super League, EPL, and other football league matches, the following conditions apply:

• Standard 1X2 betting based on the result after 90 minutes + extra time regular time only — penalty shootouts and extra time are excluded in tournament play
• Matches suspended or terminated before the 80th minute are considered void and all bets will be refunded
• Matches suspended and resumed within 48 hours are considered valid and all bets remain active
• In-play bets that have been locked and confirmed remain valid even if odds change after confirmation
• The cash out function is subject to current availability and the value offered by my 30 at any given time

7Casino & Live Games Rules

All casino games on the platform my 30 — including Live Casino (baccarat, roulette, blackjack, sic bo) and RNG games (slots, video poker) — are operated in accordance with international standard game rules displayed in the platform's help section.

For Live Casino games with a human dealer, results announced by the dealer are final. In the event of a discrepancy between what is shown on screen and the physical outcome at the table (for example, the actual result of a roulette wheel spin), the physical result as verified through video recording shall prevail. my 30 retains recordings of all Live Casino sessions for a minimum period of 90 days for dispute resolution purposes.

Technical disruptions occurring during Live Casino or RNG games are handled as follows:

• Disruption before round result: full bet refund
• Disruption after the result has been clearly announced: result stands and winnings are credited
• Interruption during an RNG slot game before a spin completes: bet is refunded
• Bets rejected by the system due to table limits: notification sent and amount returned

8Fraud, Money Laundering & Security

my 30 maintains a zero-tolerance policy towards fraud, money laundering, terrorism financing, and all other illegal activities. Our platform adheres to strict anti-money laundering (AML) and know your customer (KYC) policies.

The following activities are strictly prohibited and may result in immediate account closure, forfeiture of funds, and referral to the relevant authorities:

• Using illegally obtained funds to make deposits at my 30
• Using multiple accounts to transfer funds between accounts
• Colluding with other players to gain an unfair advantage
• Use of automated software, bots, or technical tools to exploit the platform
• Providing false identification during registration or KYC verification
• Abuse of the bonus system with the intent to withdraw bonus funds without genuine play

My 30 uses an automated transaction monitoring system capable of detecting suspicious betting and transaction patterns. Accounts flagged by this system will undergo manual review and may require additional documentation before any activity can resume.

9Account Closure & Suspension

You may close your my 30 account at any time by contacting our support team via live chat or email at support@my30.net. Before closing, please ensure all valid unclaimed winnings have been withdrawn, as any remaining balance after a certain period may not be recoverable.

my 30 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions
• Confirmation that a member is under 18 years of age
• Suspected or confirmed bonus or promotion abuse
• Suspected fraudulent activity or money laundering
• Requests from lawful legal authorities
• Account inactivity for more than 12 consecutive months

In cases of account closure due to a breach of terms, my 30 reserves the right to withhold the account balance pending the outcome of an internal investigation. Any funds that are legitimately obtained and verifiable will be returned to the member once the investigation concludes.

10Responsible Gaming

my 30 committed to promoting safe and responsible gaming. We believe that betting should remain a form of entertainment and should never become a source of financial or emotional hardship for our players.

The following responsible gambling tools are available to all my 30 members within their account settings:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit that you are comfortable with
• Loss Limit: Set a cap on the maximum amount you can lose within a given period
• Bet Limit: Set a maximum bet size per match or round
• Play Break: Take a break ranging from 24 hours to 6 weeks whenever needed
• Self-Exclusion: Exclude yourself from the platform for a period ranging from 6 months to a lifetime
• Reality Check: Receive periodic reminders about how long you have been playing

If you are concerned about your own gambling habits or those of someone you know, please visit the Responsible Gaming our page for more information and support resources available in Malaysia.

11Disclaimer & Limitation of Liability

Platform my 30 provided "as is" and "as available". While we strive to maintain continuous platform availability, my 30 does not guarantee that the platform will always be free from interruptions, errors, or technical imperfections.

My 30 is not liable for any losses arising from:

• Technical disruptions or platform unavailability beyond our control
• Betting or casino game outcomes that did not go in your favour
• Financial losses arising from use of the platform, including betting losses
• Unauthorised access to your account resulting from your own negligence
• Acts or omissions by third parties, including payment providers
• Changes in laws or regulations that affect the availability of our services

Under no circumstances shall my 30's maximum liability to any member exceed the total net deposits made by that member in the 30 days prior to the claim arising.

12Amendments to Terms & Applicable Law

my 30 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material amendments will be communicated to members via email or in-platform notification at least 7 days before taking effect. Minor amendments that do not affect members' fundamental rights may take effect immediately.

Continued use of the my 30 platform after any amendment takes effect constitutes full acceptance of the revised terms. If you do not agree with the changes, you may close your account before they take effect without any penalty.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising in connection with these Terms & Conditions or the use of the my 30 platform shall first be resolved through negotiation. Should negotiation fail, the dispute will be referred to binding arbitration in accordance with procedures established by my 30.