At my 30, entertainment begins and ends with your safety. Responsible gaming is not just a slogan — it is how we operate every day to ensure every player in Malaysia stays safe, in control, and enjoying a healthy experience.
Important: If you or someone you know is struggling with gambling, please reach out to the my 30 support team via live chat 24/7 or email support@my30.net for immediate and confidential assistance. You are not alone.
my 30 believe that Sports Betting and casino gaming are legitimate forms of entertainment — when approached responsibly, in a controlled and mindful way. Just like catching a Malaysia Super League match on TV or having a family dinner on the weekend, betting should add enjoyment to your life, not stress or problems.
From day one, my 30 has built responsible gaming as a core part of the platform — not an afterthought or a side feature. This means control tools are readily accessible, our support team is trained to identify and assist players who need help, and we never use tactics designed to push players into spending beyond their means.
We understand the reality of life in Malaysia. Financial pressure is something many of us face, and the temptation to "try one more time" can strike at the most vulnerable moments. my 30 does not want to be a platform that exploits those moments. Instead, we want to be a platform that players can trust to always act in their best interests — even when that means reminding them to take a break.
Responsible gaming at my 30 isn't about limiting your enjoyment — it's about making sure that enjoyment lasts for the long haul, rather than ending in regret. That's the difference between players who enjoy our platform for years and those who leave feeling let down.
Only bet with money you can afford to lose entirely without affecting your essential needs — utility bills, rent, food, and family expenses. If the money you are using is needed for essentials, that is a sign to stop.
Not everyone who plays on the platform my 30 have a gambling problem — far from it. The vast majority of our members are responsible players who enjoy betting on Super League football, Live Casino baccarat sessions, or slot spins as entertainment they manage well. That said, it is important to understand the difference between these two modes of play.
| Item | Safe Play ✓ | Problem Gaming ⚠ |
|---|---|---|
| Motivation to Play | Entertainment, enjoyment, challenge | Escaping problems, chasing losses |
| Time Controls | Stop when planned, not when time slips away | Playing longer than planned, losing track of time |
| Budget Control | Setting limits and sticking to them | Spending more to "break even" |
| Impact of Losses | Disappointing but acceptable | Extreme anger, panic, or distress |
| Impact on Daily Life | No disruption to work, family, or social life | Affecting relationships, work, and finances |
| Honesty with Those Close to You | Being open about betting activity | Concealing activity or the amounts spent |
If you find yourself more frequently in the right-hand column of the table above, it is a signal that it is time to use the control tools provided by my 30 or to seek professional help. There is no shame in acknowledging this — it is a sign of strength, not weakness.
Problem gambling rarely appears overnight — it typically develops gradually as gaming habits slowly shift over time. my 30 wants to help you recognise the early warning signs before they become a more serious problem.
Watch for the following signs in yourself or someone you care about:
If you identify three or more of the signs above in yourself, it is best to take immediate action — whether by using my 30's control tools, talking to someone you trust, or seeking professional help. The sooner you act, the easier it is to regain control.
my 30 provides a comprehensive set of control tools, all accessible directly from your account settings without needing to contact customer support first. These tools are designed to give you full control over your gaming experience.
Set the maximum amount you can deposit into your my 30 account over a daily, weekly, or monthly period. Limits can be lowered immediately, but increasing a limit requires a 7-day cooling-off period to protect you.
Cap the maximum amount you can lose within a set period. Once the limit is reached, the platform will block new bets until the limit period expires. This limit cannot be changed while it is active.
Set a maximum bet size for each football match, each casino round, or each slot spin. Useful for making sure you do not overspend in a single hot session.
Set a maximum duration for each of your gaming sessions. When the time is up, my 30 will send a reminder and require you to consciously log back in before continuing — it will not happen automatically.
Take a break from the my 30 platform for 24 hours, 48 hours, 1 week, or 4 weeks. During the break period, your account remains active for withdrawal purposes, but no new bets are permitted.
Receive periodic in-platform reminders every 30, 60, or 90 minutes showing how long you have been playing and the total amount wagered in the current session. Knowledge is power.
All of the control tools above are available in the Account Settings → Responsible Gaming within the my 30 platform. No approval is required — you can activate any limit instantly at any time, 24 hours a day.
Answer the following questions honestly. This is not a formal test and your responses are not sent anywhere — it is purely to help you assess your own relationship with betting at my 30 and other platforms.
Setting gaming limits only takes a few minutes. Here is a simple guide to activating the control tools in your my 30 account:
Set your limits when you are calm and not in the middle of an active session. Limits set in a stable state of mind tend to be more realistic and aligned with what you can genuinely afford.
Self-exclusion is a more drastic option than standard limits — it means you are requesting my 30 to fully block your access to the platform for a specified period. This tool is designed for players who recognise that they need a longer, firmer break.
My 30 offers the following self-exclusion options:
During an active self-exclusion period, my 30 will: block all login access, remove your account from all marketing communication lists, ensure you receive no offers or promotions, and prevent new account registration using the same details.
Any valid balance in your account during self-exclusion can be withdrawn to your original payment method — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX — by contacting the my 30 support team. Funds will be processed within 5 business days.
To activate self-exclusion, contact the my 30 support team via live chat or email support@my30.net with the subject line "Self-Exclusion Request". Our team will process your request promptly, confidentially, and without any questions or attempts to change your mind.
Requesting self-exclusion is a sign of strength and self-awareness. my 30 fully respects every player who takes this courageous step to protect themselves and their family. Your decision will be honoured completely, without any obstacles.
Platform my 30 is for users aged 18 and above only. This is not merely a legal requirement — it is a moral responsibility we take seriously. We implement multiple layers of protection to ensure minors cannot access the platform.
The underage protection measures implemented by my 30 include:
We also encourage parents and guardians to use parental control software available in the Malaysian market to block children's access to online gambling sites in general. If you suspect a minor is using the my 30 platform, please report it to us at support@my30.net immediately.
If you or someone you know needs help with a gambling problem, support resources are available in Malaysia. Reaching out for help is the bravest and most important first step.
my 30 can assist you in the following ways:
If you are going through a gambling-related crisis — such as severe debt stress or serious family conflict — don't delay. Reach out via my 30 live chat now or email support@my30.net. We're here to help, not to judge.
Responsible gaming is not a short-term project for my 30 — it is an ongoing commitment that we review and strengthen every year. Here is how we put that commitment into action:
The principles that keep your gaming experience healthy and enjoyable
Set a separate entertainment budget that is kept apart from essential expenses — just as you would budget for dining out or catching a movie. Money set aside for betting should never touch your bills, rent, or savings. my 30's deposit limits help you stay within this budget automatically.
Time flies when you're playing — especially during a thrilling Malaysia Super League football match or an exciting live casino session. my 30's session time limits and reality check features help you stay aware of how long you've been playing.
Chasing losses is one of the most dangerous patterns in gambling. If you find yourself thinking "I just need one more go to break even", that is your cue to stop. Yesterday's losses do not guarantee today's wins — the odds do not shift based on whose "turn" it is.
Think of betting as paying for entertainment — like a concert ticket or a cinema ticket. Winnings are a fun bonus, not the primary goal or a sustainable source of income. Players who approach the experience with an entertainment mindset tend to make better decisions and enjoy themselves more.
Make sure betting does not replace the important things in life — time with family and friends, work, studies, and your health. If you find that betting has started taking over your time or mental space for these things, that is a serious warning sign.
One of the earliest signs of a gambling problem is the urge to hide your activity from those close to you. If you feel uncomfortable discussing your gambling, take a moment to reflect on why. Openness is your strongest protection.
Answers to the most frequently asked questions about our control tools and support
My 30 is at its most enjoyable when you play within limits you are comfortable with. Register today, set your limits from the start, and enjoy sports betting, Live Casino, and slots as your entertainment of choice alongside a community of responsible Malaysian players.
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All responsible gaming control tools described on this page form part of my 30's commitment as stated in the Terms & Conditions us. Please read the relevant terms to fully understand your rights and responsibilities.
All information relating to your gaming limits and self-exclusion is fully protected under Privacy Policy my 30. We do not share this information with any third parties. Strict age limit: 18 and above only.